Frequently asked questions
Question: How do I file a claim?
Answer: Click on the claims filing link on the main page and follow instructions.
Question: How do I track my shipment?
Answer: Go to the main page and enter the Shipment ID number or PRO number we sent to your email address under the tracking section on the left hand side of the page.
Question: What happens if the estimate of the shipment weight in lbs is incorrect?
Answer: You will be billed / charged based on the shipments actual weight and actual dimensions (or the greater of the two). If the TMS provided a rate based on 300lbs and the actual weight of the shipment once the carrier picks the shipment up is 500lbs then the additional cost for this shipment will be added to the final invoice, or automatically charged to the credit card if it was a pre-paid shipment.
Question: If I am billed based on actual weight and DIMS and I will be charged accordingly will I be provided with documentation to justify additional charges?
Answer: Yes. You will be provided with a POD (proof of delivery) and or a W&I that will accompany the invoice with detailed shipment information.
Question: What if I over-estimate the shipment weight in lbs - Do I receive a credit back for that shipment?
Answer: In most cases no. The carrier does not provide us with any form of a credit or discount if the shipment is over-estimated so we will not be able to pass that on to our customers.